Level 3 Support Technician

  • New York, NY


: $55,455.00 - $94,120.00 /year *

Employment Type

: Full-Time


: Information Technology

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Archdiocese of New York

Data Systems Center

Level III Support Technician

Job Purpose

Reporting to the Director of Data Systems and the Rector of St. Joseph s Seminary, this position will be responsible for providing end user support and network assistance on a Windows based network within the office and Saint Joseph s Seminary (SJS) of the Archdiocese of New York. The Level III Technician relies on experience and judgment as well as pre-established procedures to identify, research, and resolve technical issues presented by users at both locations and remotely at the Seminary s location in Huntington.

Position Locations:

Position will be based 3 days per week at SJS in Yonkers & 2 days at the Catholic Center at 1011 1st Ave, NYC.

Position s core hours will be 1:00-9:00 PM at SJS and 9:00 AM -5:00 PM at 1011.

Essential Position Responsibilities:

Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS desktop and notebook computers

Troubleshoot network connectivity and distance-learning problems

Maintain excellent communications with all end users and other members of the technology department

Install and configure software

Set up and configure printers, scanners, and other peripherals

Provide Smart Phone Support with IOS and Android OS

Document issue resolution using the help desk ticketing system

Execute other assigned tasks as delegated by the Associate Director

Travel to the various Archdiocese offices to perform installations, software rollouts, or to resolve on-site technical problems

Provide VPN Support for remote users

Create users accounts and password resets

Perform other duties, as assigned

Required Education, Experience and Skills:

Bachelor s degree in computer technology, computer science, or related field required

5+ years experience in setup, configuration, troubleshooting of desktop/notebook hardware and software required; experience supporting a user community in a college or university setting preferred

Ability to clearly communicate technical concepts to non-technical people

Ability to recognize, analyze, and effectively solve problems in a timely and organized manner

Ability to multi-task in a fast-paced environment

Proven strong listening and customer service skills

Focused, motivated, flexible, and patient

Proven expertise with iOS/Android devices and MDM

Proven expertise with Microsoft Products including Office, Access, and Project

Experience with Populi preferred

Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, VPN, etc.)

Knowledge of Active Directory concepts and administration

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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